Customer Testimonials
We recently purchased our 2025 Trailblazer. We had an excellent experience with Jason. We were very pleased with the Ron Anderson Dealership. Thank you!
If I could give negative stars it would be -5. Charged me 5000 to fix AC system and did not fix the problem. While they had it apart I asked to change all of my blend door actuators. They did not do it now they want to charge me 1500 to 2000 more to change a blend door. Never use the place they will just rip you off and not fix your problem.
Sales vs. Service Center customer service comparison. My overall customer service experiences between the two departments were night and day. My experience with Sales was exceptional. Whereas service center experience was well below satisfactory borderline terrible with multiple messages containing questions about repairs, rental procurement process through warranty and multiple requests for the reservation info going unanswered. Add that to the zero calls I received about updates or to provide requested information. This lack of communication resulted outgoing calls numbered in the double digits with only three answered, and ultimately led to me having to take off work early in ...
Very easy transaction. Very transparent with no back and forth. Only suggestion would be to improve paperwork process though electronic docusign, etc to minimize time at the dealership
Customer service was phenomenal. I can not say enough have great Kally was. We will buy cars from him from here on out:
Very clean and nice people. Centrally located with lots of vehicles and fairly reasonable prices.
Excellent follow up and very quick to answer questions. Sales process was seamless, I was in and out in less than 2 hours!!
Nice people to work with, and they work hard to make your car buying simple.
Coleman was very kind and helpful! David was very helpful in finance in explaining the warranty choices! Coleman also waited till I was leaving to show me the basics of the car and will sit with me when I return for detailing to go over even more!
Had a lot of help from Aleesa Cam Dylan and Joey. The whole process was great.
Great experience! Follow up was great, had a few inventory questions and the team answered all of them!
Friendly people that made buying a GMC Denali a pleasure. I would highly recommend them. Cole did a great job.
Scott was not pushy when we were just looking at their inventory. When we decided we were interested in a GMC Acadia he was very helpful. Overall our experience with this dealer has been excellent.
All right, we handle things with me. He did it very professional. They took me in consideration they treated me like family they gave me the exception of what I wanted. They helped me out a lot they’re very professional. I think the Buick company there with Ron Anderson made a whole Lotta difference in my life with what I bought. I’m very happy with the Buick that I got and now we recommend anybody to go to Ron Anderson dealer Ship thank you
The best dealership I have ever had the pleasure of trading with. They showed actual concern and respect for your safety and pocketbook. I have spent 40 plus years dealing with salesmen, and contractors, this company is a breath of fresh air.
Kelly and Doug were great to work with. They were courteous and patient as I worked through an issue with an existing vehicle prior to completing the purchase my new Silverado. The service and experience were great.
Scott and Doug are the best ! Have been doing business with this dealership for yea rs and have never been disappointed.
very trustworthy. they delivered the exact car they were supposed to give to me. they held the car for 1 week with no deposit. and the car was better than I expected. would highly recommend this dealership
The sales staff was very attentive and patient with me as I navigated the process of purchasing a vehicle. Everyone from the sales person, finance manager, to sales manager was absolutely first in class. Thank you for a very enjoyable purchase experience.
They kept to their word and got my key made.They acted in a professional manner .
I took our 2014 Chevy trax with only 1,450 miles on it in for a warranty repair on the front grill. The chrome was pealing. The service department refused to honor warranty and make a repair. I waited over a hour after my appointment time. They told me to take it to the selling dealership very rudely since they didn’t sell it to me. I tried to buy it there. They did not have the color we wanted. Nimnicht Chevy in Jacksonville said no problem with making the repair.
I will increase my rating to a five star as soon as I get my other key to the vehicle. I really liked dealing with this dealership.
Cole is the one that actually helped us and he was great! Would deal with him again if the opportunity arises. John (I believe), the Sales Manager, not very polite and hard to deal with.
I was promised to have a 2nd key made with my purchase of my car. I have not heard back from salesman, and I have been by there twice.
I found my next used car on CarGurus and sent an email. Scott contacting the same day and was very easy to talk to. Came in a day later to test drive this Acura RDX and Scott helped explain the features with much knowledge. He was direct and trustworthy. I knew I was going to buy this car if they could meet my budget. It was a fair transaction and I did save some money. Everyone was thorough and worked quickly with no xx! I will be bringing the RDX in to them for servicing. Very pleased.
Salesmen was more then friendly and on top of his knoweldge of the car i picked
Excellent customer service. Excellent salesmanship and putting us in a perfect car of my dreams
Kally made sure I got everything I wanted in my vehicle as well as making sure he was in constant contact with me with updates along the way. My experience couldn't have been better!
My experience was very impressive I didn’t feel pressured at all.The members were very friendly and helpful.
James went above and beyond to get my truck fixed quick. Helped me out with discount and all. James you are outstanding!
This was the fastest and easiest car buying experience I have ever had. Thank you
Excellent and efficient service. Always very quick to accommodate an appointment time with my busy schedule!!!
Scheduled oil change and tire rotation for 11:00; when I arrived, there were no service agents anywhere in sight. Fifteen minutes later agent arrived; car went in for service at 11:30 and reappeared shortly after noon, but again there were no service agents to be seen. Agent reappeared at 12:30 and took care of another customer. I was finally able to pay for service after 1:00 PM.
Reliable , consistent, good communication. Reasonable rates . Knowledgeable. Courteousness. Ben in service does a great job
Service advisor was very attentive but the problem is the technician in the quick lube service were awful. One was smoking a cigarette the other one was talking and showed no motivation to get the service done. Never did the ten point inspection. I came home and my washer light came on. Go figure. I go because Ben is a good service advisor.
Way to expensive to just get a reason for light on the dash it cost $150.00
I had my 2010 Yukon towed in to have a battery replaced. Two days later, and over $200 for an "evaluation" and installation labor, plus the $200 battery, I walked out with a $400 bill. I will never set foot in this dealership again for any reason. Being a life-long GM owner, it pains me to go elsewhere, but this dealership just doesn't get it.
GMC truck repair not satisfied on service work still had same issue once I picked up and service engine light on. Why didn’t they recheck even took an extra day for them to repair.
Dealer has a truck on the web site like it is for sale. Drive from Callahan to look at the vehicle and was told it was ordered for someone and not for sale. I called the dealer to ask why it was on the website and not for sale. Was told the gm must have put it on the website when it was ordered. Dealer should make sure that the website is accurate to prevent customers from wasting half a day in time and the gas to look at a truck that was never for sale.
Do not trust. They are willing to mislead you and bargain in bad faith after making an agreement. They said a deposit was unnecessary, then backed out of deal witha lame excuse (lied).
Very nice dealership and exceptional staff! I highly recommend to anyone looking for any new or used vehicle.
Very courteous. Listened to what the customer wanted to achieve. Really worked hard to satisfy my needs
The purchase of my vehicle was Quick, Smooth and a stress free Transaction!! Thank s for being Professionals.
The nicest people to deal with. They make buying a car a pleasurable experience every time!
We have bought several vehicles from Ron Anderson and it’s always been a wonderful, fast and honest experience. My husband doesn’t like the run around of most dealerships and always goes back to this dealership and Christyn because it’s hassle free and we are in and out! Will continue buying our vehicles from Ron Anderson and Christyn!
I brought my new Chevy vehicle to Ron Anderson for a possible warranty issue cracking headlight lenses and to schedule the first oil change. From the beginning the service writer was more pessimistic, he began by detailing the things that GM would not cover. He then went on to tell me that it was possibly how I was washing the vehicle. It had only been hand washed by me once since I got it. He then said it could be that it was related to how much heat it emitted because it is a commercial vehicle and supposedly they emit ...
Sister-n-law's suv was towed in cause it stopped. come to find out it was a o2 sensor.. Service tech was very rude when we was told that he recommends this and that to total out of pockets more then 900.00. mind you suv has less then 70k miles on it and its not due for all this. He got butt hurt after she said no to fix the issues thats covered under the warranty that was paid for. Said suv would be fixed and ready in a few hrs.. Go to get it and of course now the check engine ...
Worst Chevrolet dealer repair shop. Most people don't know much about their cars when they need repairs. Anderson Chevrolet has a Doctorate Degree in gouging the unsuspecting customer. I took my vehicle in to have a part replaced. The retail price on the part was less than $100.00. Left the vehicle with them, and they said that they would call me and let me know the cost. They called at 4:45 p.m. and said that the cost would be $1,550.00 + tax. I told them that was insane, and I went and picked up my vehicle. Then they said that there was ...
We were traveling from PA to Florida and had a serious fuel leak. Called and spoke with Jesse Phillips. He gave us directions. We arrived and they got us right in. They replaced the filter housing. And had us back on the road. Jesse said it was just his 4 th day on the job. Ron Anderson Chevrolet. He’s a keeper. Thanks so much Jesse. Gary and Sylvia Harrisville PA.
Absolutely pathetic unprofessional service. Dropped off at 10:30 am for oil change/rotate/balance and said needed by 4:00 pm. Arrived back at 5:20 pm and wasn’t done. Next day, advisor left message at 11:20 am that she needed my address to complete paperwork but left non-working number to call back. When I did get vehicle, notice the next service date sticker was 32,000 miles from current odometer reading. Reviewed paperwork and it had mileage listed 27,000 greater than the odometer read. Just moved here and want to support local business but cannot this one.
Took my car to get the oil changed, tire rotation, balance and to have my door adjusted. After waiting 2 1/2 hours my car was “ready to go”… someone that I had not communicated with at all came and got me and told me it was “ready” and he collected my money.. he never mentioned that the door was not adjusted and that I would need to schedule another appt with the body shop, I found this out when I was looking over my receipt prior to leaving! Then I called to speak with Cam (which is who he told me to ...
The service department will take advantage of you and I have taken my care in at least four times costing $$$$ and not repaired still have problems
I’ve purchased 2 vehicles from this Dealership and had vehicles serviced on several occasions. They have an obvious culture of not showing any appreciation or being polite with a greeting and simple “how are you”? The waiting area for owners getting any type of service consists of 7 chairs and a television. No water, coffee or anything else to make the person feel welcome. They should take notice of just a few competitors: Beaver Chevrolet has Coffee, water, snacks, and Jimmy John sandwiches. Their waiting area is open and salesman, managers, and other employees all say hello. They make you feel ...
The guys in Service are phenomenal! Josh, John and Cam strive to fix any issue quickly and correctly. Or if you'd rather just buy the part and make the fix yourself, you'll wanna go through Wayne, he is extremely helpful! And if you're in the market for a new vehicle, Scott is the man for you. I can boast proudly of all these guys, as I have dealt with each and every one of them!
Very good experience. Everyone is very helpful and friendly. Would recommend the dealership to anyone looking for a car. Will come back for my next car purchase.
Took a while (week) to find the leaks in my Hummer, correct them and clean the resulting mold. Throughout Mike P did a good job of keeping me apprised of the situation. Unfortunately was quite expensive but I think they did the job successfully. Time will tell.
Awesome dealership. 100% Professional and knowledgeable. 5 STAR service and Sales! I bought a NEW 2020 Buick Envision and I love it!! Highly recommended A+!
I would highly recommend having your car serviced at Ron Chevrolet. The staff is attentive and professional. The waiting area is neat and clean. I appreciate the specials that the dealership offers the patrons. As a winter visitor, it's reassuring to know that you can trust Ron Chevrolet with you car!
Employees friendly and professional. Received prompt service. The work needed was fully explained. Had to leave car overnight and was offered a ride home and back to dealership next day.
Greeted promptly Discussed service required to keep our Yukon in top mechanical condition Had coffee and like magic our Yukon was serviced (CLEANED) and we were out the door
Always friendly service only problem when I set the appointment I was told 7:30 was the earliest but they don’t open until 8.
brought car in with a problem. onstar even sent an email saying I had a problem.Dealer could not find it. Told me to return next time I had the problem
I went in for a recall on my 2019 Silverado. I and my son I decided to walk the lot while waiting. Shawn came and asked if we needed help. So we got to talking and Jokingly I offered him a "get it done a challenge". to get me out the 2019 Silverado and into the 20 GMC. AND not cost me more money. Well, long story short they got it done!
I have been a loyal and frequent customer for the past few years. I have bought 3 cars in the past 2 years (approximate) and the sales and F&I teams have always treated me very well. This was our first (and last) experience with the service department. I was not contacted when my part came in, so service was delayed. The quoted service cost was not honored. They said there was 1 hour of labor but I was sitting on the car vaping for much of the time they claimed it was being worked on. Then the bill (to sync a ...
As always... great and thorough service. Techs and Advisors are wonderful! I’ll go nowhere else! Service is prompt and expeditious, you’re always treated as their #1 concern, and everything is upfront! No hidden stuff... just like a hometown Chevy dealer should be! Don’t go anywhere else... you won’t regret it!
These guys were Awesome! Brett, Bob, Douglas, Amanda and all the people in between made the impossible, POSSIBLE! I'm enjoying my SUV and looking forward to returning for my next vehicle.
The sales (Mark) and management (Keith) team made the purchase transaction of a 2005 H2 Hummer effort-less and accommodating my needs including expectations of great service.
I always know that I'll be treated with respect and my car will be handled with efficiency. The staff is very friendly and helpful.
My salesperson (Kelli) was amazing. I’d been car shopping for 2 days and this was my last stop. I was exhausted and could not handle another pushy sales person or manager. From the moment we met, it was great. Best car buying experience I’ve ever had.
Beware. They don’t inspect their used vehicles. Two weeks after buying a used Jeep Wrangler I had $2000 in repairs. I called, emailed and no response. Once you’ve signed the paperwork, they’re done with you. DO NOT BUY HERE!!! You’ve been warned.
Easy to schedule, on time, quick service experience was great. Thank you sorry I can’t think of anything more to say! Goodbye and a great day to all
The entire staff at Ron Anderson always goes above and beyond. From sales, service, management and even the owner everyone was a pleasure to talk with. Great group of people...
Quick, easy, and affordable. I can see myself buying from these guys for the foreseeable future and I’m happy to have had the chance to support a local business.
Dealership was nice to work with and they tried to earn your business. All the people were very pleasant to work with. I will use them in the future
Wasn’t real happy this time. Took truck up because check engine light came on. The light went off before I got there. Left it anyway. John called and said that it was ready, no explanation. When I got there and picked it up nobody explained what they found. After reading the service report I saw that they could not repeat the problem and had a possible cause of the after market exhaust that they put on right after I bought the truck 2 1/2 years ago. Would have thought that would have been in some kind of records. And to just ...
Dropped car off Sunday and did not get back till Friday. Almost entire week to get a service light checked. Friendly service manager, but dealer must need to hire more master mechanics.
Would have been higher had someone spent some time going over the features of the new car. When I went to pick up my new car I felt as though they couldn’t have gotten me out of there fast enough.
The staff at Ron Anderson Chevrolet were very helpful. My intentions were solely to look at a few trucks and ended up leaving with one. They are reasonably priced and tell it to you straight. There is no beating around the bush. Would recommend, and I will be back.
From start to finish, Christyn was very helpful. She answered all of our questions. She made buying a new car easy. We highly recommend Christyn.
Prompt and professional service. All work done was explained . All employees with whom I had contact were friendly. Unfortunately I cannot remember their names but would rate them all excellent.
I had purchased a 2019 Jeep Latitude from Davis Chrysler Dodge Jeep Ram in Yulee, Fl. They didn't tell me it had a bad car fax and the salesperson pressured me into the purchasing the Jeep. Fortunately i found Ron Anderson Chevrolet Buick GMC and a wonderful salesperson by the name of Mark Layfield. He helped me find the right vehicle and there was no pressure. I highly recommend Mark and Bob the finance manager for having a family atmosphere and making me feel comfortable. I will be purchasing my vehicles from here on out!!!!!!!
This is the 4th time I had my car in for misfire on cylinders 3 and 8. It is a random problem not easy to find and the service escalated to GM to get the problem corrected. I do have permission to bring car back as soon as it happens without an appointment to get problem resolved. It is hard chasing a ghost. The team was very professional and explained everything..
The service rep replaced the battery under warranty. The next day the Check Engine light was back on and is still on. Guess they forgot to do a follow up diagnostic check?? Now we have to figure when we can leave the car again...…..
I bought a 2016 Hyundai Elantra. Told them what I could afford to pay. There was no haggling. 1 hour later I was driving off with the car. Very enjoyable experience.
The folks at Ron Anderson always treat me real well, me and my Cruze! I trust them, which is precisely why I keep coming back.
I purchased my car at Ron Anderson and have been returning for all my service needs to their service department. It was obvious to me unpon entering there had been lots of changes in that department, the faces and names I was familar with were no longer there. My car got its needed service and I'm sure in time that department will be back to its effecient, courteous and knowledgable and helpful service.
Took care of service on time and did it right! Good GM dealership in Nassau county, would buy and get service again always! Great job!
Dealer could not keep a proper timeline had to extend twice after I got the vehicle back they had punctured a radiator hose I had to take it back again really do not recommend
Upon arrival it took nearly 5 minutes to be acknowledged then we still waited even longer, when a customer further back in the line hijacked our service writer who did not tell the individual to wait their turn. Service Dept.
They were very friendly. Christyn was very helpful. Went the extra step to see that all our needs were met. Was very accommodating, she helped get the deal all the way through, so we could drive the truck home that evening
Fast service and easy process all around. Everyone was attentive to our needs and got as in-and-out. Even had a scheduled for a small repair on their vehicle before we left that day.
was good I went for regular service oil change, tires rotated. Price too high for oil change. $69 is to much. Going to have to look else where for that service. Been getting out for under $49.
When in for a factory warranty issues and they refused to complete repair based on bad work done by another Chevy deal under warranty!!!!1
Quick & easy service. Well pleased with the results. Also given a recommendation on getting new tires that fits my budget. Thank you to Cameron for such a wonderful service
The process and cost for services are sketchy. This has been my experience the last two times I took my 2 vehicles in. Something has changed and I’m not happy. I’m not treated like a valued customer anymore. I’m exploring alternatives and moving to another service provider.
Replaced front and rear pads and rotors.... a bit more expensive than what I was expecting, to be honest. Also replaced two front tires as they each had a slow leak. Brian Blackmon did a nice job and is most courteous.
Great customer service and great work on our car. Really good car selection to look at while waiting. Waiting room is also very comfortable to wait in
I was very well pleased with the salesman and the finance manager and the sales manager they were all very helpful in making the sale
When I got there, with an appointment, I was told it would take about an hour. I said I would walk to Walmart & need someone to pick me up (I would have heavy item). I made sure that John had my cell phone number to call. After almost an hour and a half, I called & he said someone would be right over. After 15 more minutes, no one had come and a friend offered me a ride. As I was getting in the car, John called & said the person would come soon & call me when he got ...
They treated me like family and didn't let me leave until I had a car. Thank you so much, I'm so thankful for ya'll😀